Home > Who is SYSCOM?

 

SYSCOM is by far, the largest security and emergency wholesale distributor in Latin America. It owns the biggest inventory of equipment and parts in the industry. Sells more cameras, alarms, sirens, and two way radios than all of its competitors together !!

For 29 years, SYSCOM has been growing, strongly focusing in its customer needs... 99% of its business by selling by specialized dealers located throughout Mexico and several other countries.

SYSCOM, not only sells boxes. It supports its Dealers in technical and engineering issues before and after the sale, in order to help them integrate systems to comply and exceed the end user's requirements.

SYSCOM owns the biggest service department of its kind. All of the equipment sold IS GUARANTEED and saves time and money to the dealer; and to the manufacturer saving freight costs.

100% Mexican owner shipped, with more than 470 employees and seven warehouses carefully located throughout Mexico in order to serve its dealers in the fastest possible way, SYSCOM stocks more than 18,000 SKUs ( stock keeping unit ) delivering and shipping 99% of all of the orders the same day.

8 years ago, SYSCOM obtained the ISO 9000 Certificate across all of its process and is audited biannually by Perry Johnson Registrars from Michigan USA. SYSCOM also requires ISO 9000 from its suppliers.

SYSCOM'S policy is to purchase directly from the manufacturers (not Distributors, not Reps), and prefer long term relationships. SYSCOM has been growing together with most of its more than 550 worldwide suppliers.

SYSCOM experiences a very low personnel turnover and has a very intensive internal training program (more than 12,000 hours per employee per year). In addition, SYSCOM has a team of 95 Engineers and Technicians who travel to different factories located around the world in the USA, Canada, the UK, Israel, Korea, Taiwan, Japan, China and Mexico, in order to keep up to date with quality procedures and to learn more about the products. Our Engineers are highly specialized and experienced in different technologies (RF propagation, GPS, TCP/IP, WLAN, GPRS, Alarm Systems, Control Access Systems, RF Circuits, Digital Video, etc).

In order to cover the South American market, SYSCOM owns an American company () located in El Paso, Texas, with branches in Miami, FL. and San Diego, CA. And is also a part owner in EPCOM CHILE in Santiago.

SYSCOM is part of the main international trade shows as an exhibitor, like IWCE and ISC in Las Vegas, ASE Americas and others in Miami, APCO International, ASIS, EXPOCOMM and some others in Mexico City, Santiago, Caracas, Sao Paulo, Bogota, and many other Cities.

SYSCOM is always looking for the end user's total satisfaction. To reach this objective, it maintains a continuous training program during the year, which is given by its own Engineers. Dealers and their employees travel to the capitol city of Chihuahua, at least once a year and stay for one week. They are trained and updated in the products, technologies, hardware and software. This issue is strongly valued by us and we have much experience and a very important "know how". Exams are given at the end of every course. There are many different kinds and levels of courses. Dealers are classified in different groups and levels (almost 30 different classifications).So they are allowed to buy only items from their category which they qualified for, depending of its knowledge and business infrastructure. Also, when an end user calls, he is directed to the closest dealer with the right profile.

SYSCOM designs and print its own two catalogs, edited quarterly each, for a total of more than 200,000 copies a year. Those are also used by EPCOM and South America.

There is a Security Catalog which includes Closed Circuit TV, Alarms and Access Controls. (200 pages).

And there is also a Radio Communication catalog which includes Two Way Radios, Wireless (WLAN), Antennas, Towers, Coax Cables, Sirens and Bar Lights, Emergency communication controllers and consoles. (270 pages).

Surveys show that most of Latin American Technology Dealers have at least one SYSCOM Catalog, not older than one year.

SYSCOM headquarters are located in Chihuahua, a very important Mexican city, two hundred miles south from the U.S border and very well communicated to the rest of the country and to the United States, by land and air.